Felo Privacy Policy

Effective Date: 2024-12-02

This Privacy Policy outlines how Felo collects, protects and uses user information, how users manage their own personal information, how does Felo protects minors' privacy rights through the usage of Felo, websites and services (Collectively as “Services”), and the application and update of this Privacy Policy. It is recommended that users carefully read and understand all the contents of this policy, especially those with conspicuous marks reminding you to pay special attention.

Please carefully read and understand this privacy policy before using our services.

I. What data do we collect?

When Felo provides Services, it may collect, store and use the following information:

  1. Account Information: Felo collects, and associate with your account, the information you provide to Felo when you do things such as sign up for your account and set up authentication (like your telephone number). By logging in through a third-party account, like Facebook、GoogleID, we will collect your publicly uploaded information (profile photo, user name) under that third-party account and bind it to your Felo account based on your authorization. At the same time, when creating an account, you shall select your gender and birthday and can also improve your account information by selecting your avatar, filling in an invitation code, modifying a country, modifying a personal label, setting a nickname, uploading a voice, and writing a profile in the account.
  2. Device Information: Felo also collects information from and about the devices you use to access the Services, which may include Device model, device serial number, operating system version number, device identifier (Android such as IMEI, AndroidID, OAID, IMSI, ICCID, GAID, MEID, iOS such as IDFV, IDFA；Different identifiers will be different in terms of validity period, whether they can be reset by users and acquisition methods), software version number, login IP address, clipboard, access mode, type and status of network, network quality data, operation log, service log, network device hardware address (device MAC address), storage and telephone rights, software list information, WLAN access point (WLAN access point)..
  3. Contact Information: You may choose to give us access to your contacts to make it easy for you to do things like send messages, and invite others to use the Services. If you do, Felo will store those contacts on Felo servers for you to use.
  4. User generated content: When you publish audio, video, pictures, text content and enjoy live broadcast service by yourself, we will ask users for permission to authorize cameras, photo albums, microphones, precise positioning and clipboard. When users use Android devices to log in and enjoy the live broadcast service, in order to reduce the user's traffic consumption, cache gift special effects and so on, we will obtain the storage rights of the user's devices. In this process, users can choose whether to provide it to us. If they refuse to provide this authorization, they will not be able to use this function, but it will not affect users' use of other functions of Felo. We will save the photos, audio, video and text uploaded by users according to the needs of providing services to users, and delete them according to users' operations. operations.
  5. Payment Information: You may choose to pay Felo for specific services, in such case, information about your billing address and method of payment, such as your real name, identification information, bank details, credit, debit, or other payment card information will be collected. At the same time, we will collect technical data such as IP address, mobile system, system version number, and our app version for payment purposes.
  6. Fraud Prevention Information: Felo needs to collect your relevant information to help identify and prevent fraud, including a device trust score.
  7. Usage Information: Felo collects information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, creating and moving files or folders). Felo uses these information to provide, improve, and promote our Services, and protect Felo users. These information will include, log information, browsing history, search history, product interaction, registration time, activity time, in-product consumption data, crash data, performance and other diagnostic data, and other usage data.
  8. Location Information: To provide you with better experiences, Felo may collect your geographical location. Your devices (depending on their settings) may also transmit geographic location information to the Services.
  9. Government ID Information: In certain jurisdictions, Felo may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law.
  10. Clipboard information: In order for you to quickly copy and paste, Felo may collect and retrieve information about your clipboard. This information will only be used once and will not be stored.
  11. Installed Application Information: In order to manage installed applications, secure risk control and improve service experience, the third-party SDK accessed by Felo may collect information including SDK host application package name, version number and running process (only the current process name is obtained).
  12. Other Information:  You may at your sole discretion to provide other information to Felo.To provide and improve our services, Felo may request the following permissions based on the features you use:

II.How do we collect your data?

You directly provide Felo with most of your personal informationFelo collects. We collect data and process data when you:

  1. Register as a user or place an order for any of our privileged services.
  2. Use our services. For example, when using the chatting room function, we will also retrieve your microphone and camera permissions; When using the download function, we will retrieve your storage permissions; When publishing platform content, using private chat functions, changing avatars, and uploading albums, Upload pictures in question feedback, we will access your album and camera permissions, precise geographic location, and clipboard.
  3. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  4. Use or view our Services via your cookies.
  5. Felo may also receive your personal information indirectly from the following sources:
  6. Individuals:  Felo may collect information about you from other individuals — for example, if that individual has invited you to use Felo Services.
  7. At Your Direction:  You may direct other individuals or third parties to share information with Felo. For example, log in toFelo through platforms such as Google and Facebook.
  8. Felo Partners:  We may also validate the information you provide — for example, when creating a Feloaccount, with a third party for security, and for fraud-prevention purposes.

III.How will we use your data?

Felo collects your personal information so that we can:

  1. Provide services to you, such as verification, upgrade, synchronization, and/or advertising services and Services.
  2. Conduct user authentication.
  3. Conduct account retrieval.
  4. Archive and backup purposes.
  5. Improve the user's information safety and provide customer support.
  6. Protect security and prevent fraud.
  7. Provide specific functions of the software or other functions based on your request.
  8. Comply with the law, such as monitoring the content generated by users (including comments, images, videos, etc.), to ensure that the content submitted by users does not contain any pornographic, infringing, hateful, violent, or illegal content.

Felo may share personal information with service providers who act on our behalf, our partners, or others at your direction. Further, Felo does not share personal data with third parties for their own marketing purposes.

  1. Service Providers:  Felo may engage third parties to act as its service providers and perform certain tasks on our behalf, such as processing or storing information, including personal information, in connection with your use of Felo Services. Felo’s service providers are obligated to handle personal information consistent with this Privacy Policy and according to our instructions. They cannot use the personal information we share for their own purposes and must delete or return the personal information once they've fulfilled our request.
  2. Partners:  At times, Felo may partner with third parties to provide services or other offerings. For example, when Felo processes your order, it may send your personal information to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. Felo requires its partners to protect your personal information.
  3. Others:  Felo may share personal information with others at your direction or with your consent. Felo may also disclose information about you if Felo determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. Felo may also disclose information about you where there is a lawful basis for doing so, if Felo determines that disclosure is reasonably necessary to enforce Felo’s terms of services or to protect Felo’s operations or users, or in the event of a reorganization, merger, or sale.

IV.How do we store and protect your data?

We securely stores your personal information at Singapore.

The duration of the storage of personal information is determined by the respective legal retention period (e.g. commercial and tax retention periods). After expiry of this period, the corresponding information will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.

Felo will protect the personal information provided by you with safety protection measures conforming to industry standards to prevent unauthorized access, unauthorized public disclosure, unauthorized use, unauthorized modification, damage or loss of data.

The Internet is not absolutely safe, and e-mail, instant messaging, and communication with other users are not encrypted. We strongly recommend that you should not send personal information through such means. Please use a complex password to help us ensure the security of your account.

After an unfortunate personal information security incident occurs, we will inform you in a timely manner in accordance with the requirements of laws and regulations about: the basic situation and possible impacts of the security incident, the disposal measures we have taken or will take, suggestions that you can independently prevent and reduce risks, remedial measures for you, etc.

Felo only keeps user information in accordance with this policy. When our products or services are ceased, we will notify you in the form of notification, announcement, etc., and delete your personal information or anonymize it within 90 days, unless otherwise required by relevant law.

Felo strives to provide security for users' information to prevent loss, improper use, unauthorized access or disclosure of information. Felo will comprehensively use various security protection measures within a reasonable security level to ensure information security.

V.The device licenses we may apply for

When providing services to you, we may need to apply for certain device permissions on the device to collect the above information and enable related functions. These permissions are not allowed by default and will only be activated through your explicit authorization to enable specific features or services. You can also withdraw your consent and deny these permissions. Especially, even if we have obtained the consent of these sensitive permissions in the past, we will not collect your information when relevant functions or services are not needed. Additionally, please note that we may use certain third-party SDKs to implement the security of our business operations and products. You can also use third-party developed H5 pages or mini programs, which may also apply to relevant operating system permissions when using our products.

The permissions that may be required are listed below:

The application permission list of Android

  1. Use network permissions android.permission.INTERNET.

2. Access WIFI state permission android.permission.ACCESS_WIFI_STATE.

3. Access network state permission android.permission.ACCESS_NETWORK_STATE.

4. Modify network state permission android.permission.CHANGE_NETWORK_STATE.

5. Change WIFI state permission android.permission.CHANGE_WIFI_STATE.

6. Vibration permission android.permission.VIBRATE.

7. Access user camera (non-collection of information) android.permission.CAMERA.

8. Access user microphone (non-collection of information) android.permission.RECORD_AUDIO.

9. Access the approximate geographic information (Coarse Location) android.permission.ACCESS_COARSE_LOCATION

10. Modify audio settings android.permission.MODIFY_AUDIO_SETTINGS.

11. Bluetooth permissions android.permission.BLUETOOTH.

12. Create Bluetooth connection permission android.permission.BLUETOOTH_ADMIN.

13. Notification bar usage permission android.permission.POST_NOTIFICATIONS.

14. Read phone settings android.permission.READ_SETTINGS.


The application permission list of iOS：

  1. Camera Usage (NSCameraUsageDescription): "Capture and share your best moments, and record life with your friends."
  2. Photo Library Usage (NSPhotoLibraryUsageDescription): "Save and share your photos and videos, making content management easier."
  3. Location When In Use (NSLocationWhenInUseUsageDescription): "Receive personalized location-based services, discover nearby friends and activities."
  4. Microphone Usage (NSMicrophoneUsageDescription): "Use voice chat and calls for real-time communication."
  5. General Location Usage (NSLocationUsageDescription): "Receive personalized location-based services, discover nearby friends and activities."
  6. Always Allow Location (NSLocationAlwaysUsageDescription): "Receive personalized location-based services, discover nearby friends and activities."
  7. Location Always and When In Use (NSLocationAlwaysAndWhenInUseUsageDescription): "Receive personalized location-based services, discover nearby friends and activities."
  8. User Tracking (NSUserTrackingUsageDescription): "Rest assured, granting the permission is solely for device identification, ensuring service security, and enhancing browsing experience. It does not access any private information from other websites."
  9. Motion and Fitness (NSMotionUsageDescription): "Track your physical activity to provide fitness-related features and enhance user experience."

VI.Marketing

Felo would like to send you information about our Services that Felo think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Felo from contacting you for marketing purpose or giving your information to other members of the Felo Group. If you no longer wish to be contacted for marketing purposes, please contact us at: Our email:[ support@felolive.com]

VII.What are your data protection rights?

  1. Right of Access:  You have the right to obtain a confirmation about whether personal information concerning you are being processed; if that is the case, you have a right of access to the personal information.
  2. Right to Rectification:  You have the right to obtain from us without undue delay the rectification of inaccurate personal information concerning you and, if applicable, to have incomplete information completed.
  3. Right to Erasure:  You have the right to demand from us the erasure of personal information concerning you without undue delay.
  4. Right to Restriction of Processing:  You have the right for the duration of the verification by the controller to demand the restriction of processing if one of the conditions applies, e.g. if you have objected to the processing.
  5. Right to Data Portability:  You have the right to receive the personal information concerning you in a structured, commonly used and machine-readable format and to have these information transmitted to a third party, as long as the processing is based on consent or on a contract and the processing is carried out by means of automated procedures.
  6. Right to Object:  If personal information are collected for the purposes of legitimate interests or in the public interest or in the exercise of official authority, you have the right to object to this processing, on grounds relating to your particular situation, at any time. We will no longer process the personal information unless there are demonstrable compelling legitimate grounds for this processing which override your interests, rights and freedoms or which serve in the establishment, exercise or defense of legal claims.

Users can query or correct their personal information and permissions after logging in to the personal center. If you wish to delete your account, you can do so by navigating to the "Account Security" section in the settings and selecting the "Delete Account" option. Since your account may contain valuable items such as memberships and virtual assets, and account deletion is irreversible, we require identity verification (such as providing your ID number) to prevent unauthorized or malicious actions (e.g., bot operations) that could cause you potential losses. The information provided for account deletion will only be used for verification purposes and will be kept desensitized and confidential.If you make a request, Felo will respond to you as soon as possible. If you would like to exercise any of these rights, please contact us at:

Our email:[ support@felolive.com]

VIII. Third-party sdk list

When providing services to users, Felo also uses the following SDK technologies. When you view web pages created by third parties or use applications developed by third parties, these third parties may place their own cookies or use other technical means. These Cookies or other technological means are not controlled by us, and their use is not governed by this policy. In order to protect your information security to the greatest extent, we recommend that you check the privacy terms of any third-party SDK services before using them. To protect your legitimate rights and interests, if you find that these SDKs or other similar applications are at risk, we recommend that you immediately terminate the relevant operations and contact us in a timely manner.

In order to provide you with more services, continue to optimize the stability of the services we provide, improve service quality, or upgrade related functions, we may adjust the third-party SDKs we access and update the SDK directory. We will strictly abide by relevant laws, regulations and regulatory requirements, and evaluate the legality, legitimacy and necessity of third-party SDKs collecting your personal information before accessing the SDK to protect your personal information. You can view the third party's data use and protection rules through the relevant links. Please note that third-party SDKs may change their personal information processing types due to version upgrades, policy adjustments, etc. Please check the specific information of third-party SDKs for Android and IOS through the "Third-Party SDK List"

IX.Privacy policy for minors

Felo does not knowingly collect or solicit personal information from anyone under the age of 13 or order (or equivalent minimum age in the relevant jurisdiction) (“Minor”) or knowingly allow such persons to use our Services. If you are a Minor, please do not send any information about yourself to Felo, including your name, address, telephone number, or email address. No Minor may provide any personal information toFelo. In the event that Felo learns that it has collected personal information from Minor, Felo will delete that information as quickly as possible. If you believe that Felo might have any information from or about Minor, please contact us at:

Our email:[support@felolive.com]

X. Do not sell your personal information

In cases where our processing of personal information falls within the scope of the California Consumer Privacy Act (CCPA), Felo makes the following additional commitments to you: Felo will only retain, use, or disclose personal information for the purposes explicitly outlined in this Privacy Policy and as permitted under the CCPA, including exemptions from "sale" definitions. Under no circumstances will Felo sell your personal information to third parties for their independent use or marketing purposes. Users' personal data may be shared only with service providers or partners to fulfill operational needs, such as payment processing, fraud prevention, or service delivery, under strict confidentiality agreements that prohibit its use for any other purposes.

XI.Transfer of personal information outside of your country

Felo Services connect you to the world. To make that possible, your personal information may be transferred to or accessed by entities around the world. Felo complies with laws on the transfer of personal data between countries to help ensure your information is protected, wherever it may be.

XII.Privacy policies of other websites

Felo Services contains links to other websites or application. This Privacy Policy applies only to Felo Services, so if you click on a link to another website or application, you should review their respective privacy policies to understand how your data is handled.

For users from the European Economic Area (“EEA”), British or Swiss based contry, we would like to let you know, your personal data is processed in a country outside the EEA, England, Switzerland by one of below safeguards:

  1. We adopt Standard Contractual Clause approved by the European Commission and other relevant departments.
  2. We are based on the decisions made by the European Commission and other relevant departments on whether other countries/regions have adequate data protection levels.
  3. We adopt the equivalent mechanism stipulated in the laws applicable to data transmission to the United States and other relevant countries/regions.

If you are a resident of Virginia, you have privacy rights under the Virginia Consumer Data Protection Act (VCDPA), including the ability to access, correct, delete your personal data, and opt-out of certain data processing activities.

To exercise your opt-out rights, you may contact us at [support@felolive.com] to request opt-out of data sharing, targeted advertising, or profiling activities, specifying the type of request for prompt processing. For security purposes, we may require additional information to verify your identity. Felo is committed to respecting your choices and will process opt-out requests in compliance with the VCDPA.

XIII. Application and Renewal of this Policy

Felo keeps its Privacy Policy under regular review and places any updates on this web page.

XIX. How to contact us

If you have any questions about Felo’s Privacy Policy, the information we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at:

Our email:[support@felolive.com]

If Felo could not response your question, you may refer your complaint to the applicable regulator.